Privacy Policy

1. Introduction

PV Sunnyvale Fence Builder ("we," "us," or "our") operates the website at sunnyvalefencebuilder.com. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use that information, and what rights you have regarding your personal data. By using our website or submitting a contact form, you agree to the practices described in this policy.

2. Information We Collect

We collect information in two ways: information you provide to us directly, and information collected automatically when you use the site.

Information You Provide

• Your name, phone number, and email address when you submit a contact or estimate request form.
• Details about your project (property address, fence type, scope of work) that you share voluntarily.
• Any messages or follow-up correspondence you send us by email or phone.

Information Collected Automatically

• Browser type, operating system, and device type.
• Pages visited, time spent on each page, and referring website.
• General geographic location derived from your IP address (city or region level, not precise).
• Cookies and similar tracking technologies used for analytics and site performance.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests, questions, and messages.
• To schedule on-site consultations and follow up on active projects.
• To send service-related communications such as appointment reminders and project updates.
• To improve our website content and user experience using aggregated analytics data.
• To comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Analytics

Our website uses cookies - small text files stored on your browser - to help us understand how visitors use the site. We use analytics tools to collect aggregated, anonymized data about page views and traffic patterns. This data does not identify you individually.

You can control cookie settings through your browser preferences. Disabling cookies may affect some site features but will not prevent you from contacting us.

5. Third-Party Services

Our contact forms are powered by Tally (tally.so). When you submit a form, your information is transmitted to Tally's servers in addition to being received by us. Tally has its own privacy policy, which you can review at tally.so. We do not share your form submissions with any other third parties except as necessary to operate our business.

Our website includes embedded maps powered by Google Maps. Google's privacy policy governs how Google collects and uses data through those embeds. You can review it at policies.google.com.

6. Data Retention

We retain contact form submissions and project-related correspondence for as long as necessary to fulfill the purpose for which they were collected - typically for the duration of a project relationship plus a reasonable period afterward in case of follow-up. We do not retain analytics data in a form that identifies individual users. You may request deletion of your personal data at any time by contacting us using the information below.

7. Data Security

We take reasonable technical and organizational measures to protect the information you share with us. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure. We encourage you to use caution when sharing sensitive information online and to contact us by phone if you prefer.

8. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to correct inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of any marketing communications from us.

California residents have additional rights under California privacy law. To exercise any of these rights, contact us using the information in Section 10 below.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

10. Contact Us About Privacy

If you have questions about this policy or wish to exercise your data rights, contact us at:

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.